When planning a very large convention or special event, you will probably need to plan for a shuttle bus program. There are some basic steps to take into consideration in your planning. So let’s go to the ABC’s.
A is for Analyzing
How many guests are there and where are they located? Are they staying in several hotels around a convention center? The number and location of the hotels will influence the route and number of buses.
What is the timing of activities? Are there particular times when all the guests will need transportation? Are there other times when there’s not as much need? This information will impact the number and frequency of buses.
B is for Buses
Now it’s time to decide on buses. Standard coaches handle anywhere from 47 to 56 passengers. A mini coach has a capacity of 25 to 30. Vans hold anywhere from 12 to 14.
You may also decide that you need one or more accessible vehicles for those guests with mobility concerns.
C is for Customer Service
Shuttles are a key part of the overall attendee experience and can be the first and last impression your guests have of your event. Therefore, it is important that transportation runs as smoothly as possible.
On-site staff should be “show ready” with detailed maps, schedules and written instructions for drivers. Routes need to be clearly marked with times and a list of hotels served. There should also be a friendly and engaged coordinator for each route that will greet passengers on and off the bus and answer any questions or concerns with a smile.
shares your concerns and will deliver a transportation experience that WOWs!